Terms of Service
Version 4 · Last updated 19 October 2026
1. Operator, scope and contact
ROVENDIA is a product of NEXORA Technologies Limited. These Terms describe use of the website and the live customer, rider and company browser apps, alongside any terms shown for your chosen delivery or company service. Our Privacy Policy explains information handling. Contact us at support@rovendia.com or call 08152403552 (+234 815 240 3552). Website enquiries, live accounts and the separately labelled demonstration are distinct services. Agreement to these Terms is not unlimited consent to use personal information.
2. Eligibility and authority
You must be at least 18, or the age required to enter a binding agreement where you live, to submit a business enquiry or join the waiting list. If you act for an organisation, you confirm that you have authority to provide its details. Do not submit another person’s information without authority.
3. Live deliveries and the separate demonstration
The live app lets customers request company-priced deliveries, pay through configured checkout or eligible referral coins, and follow the booking. Delivery companies are independent providers responsible for fulfilment and their riders. A server-confirmed live payment or accepted ROVENDIA-funded coin payment sends a pending, unassigned booking to the company; the company selects its rider. A test payment does not start a real delivery or represent money received. The separate interactive prototype uses sample data and does not create live orders. An enquiry or waiting list entry is not a delivery booking, employment offer or guarantee of availability.
4. Accounts, forms and communications
Provide accurate information you are authorised to share and keep login credentials private. You must have authority to supply recipient and business details. Website forms submit to the hosted database after validation; a success message confirms the saved enquiry or signup, not a delivery or automatic email/SMS notification. Agreement wording, policy version and the separate optional update choice are recorded for website forms. Chat, attachments and calling are restricted to authorised account or delivery relationships. Use of a feature does not authorise unrelated marketing.
5. Acceptable use
You must not submit fraudulent, unlawful, threatening or abusive material; impersonate others; introduce malicious code; bypass access controls; interfere with availability; or attempt to obtain confidential data. Do not send passwords, payment card details, medical records, identity documents or other sensitive material through these general forms. We may restrict misuse where reasonably necessary, subject to applicable law.
6. Content and intellectual property
Branding, designs and website content are protected by applicable intellectual property laws. You may browse and share links for legitimate purposes, but may not misrepresent affiliation or copy protected assets for commercial use without permission. Campaign images illustrate the brand and do not establish ownership of an operating fleet or identify actual staff. Information you submit remains yours; any permitted use is limited to responding to your request and other disclosed, lawful purposes.
7. Providers, payments and service availability
Paystack processes supported card and bank payments. A checkout or browser success screen alone is not proof of payment: the server must verify the expected transaction. Do not send card details in chat. Geoapify supports mapping and routing; authorised in-app calling may use Nexconn, while cellular calls use your phone service. Provider and network availability can affect these features. Only currently available, configured services can be used; an unconnected button or sample demonstration does not promise a live feature.
8. Informational use and professional reliance
Website content and responses to general enquiries provide information about the planned logistics platform. They do not constitute medical, legal, financial, tax or other regulated professional advice. Submitting a form does not establish a professional advisory relationship, an employment relationship or a delivery contract. Obtain qualified advice where your situation requires it.
9. Warranty disclaimer, as is and as available
To the extent permitted by applicable law, this website and its demonstrations are provided AS IS and AS AVAILABLE. We do not warrant uninterrupted access, complete accuracy, error free operation, compatibility with every device or absolute security. Estimates, examples and planned features may change. This disclaimer does not waive mandatory service standards, security duties or any warranty or remedy that the law does not allow us to exclude.
10. Limitation of liability
To the fullest extent permitted by applicable law, neither party is liable under these website Terms for indirect or consequential loss, lost profits, lost opportunities or loss arising solely from reliance on sample demonstration data. Subject to the exceptions below, ROVENDIA’s aggregate liability arising from use of this information website is limited to the greater of NGN 10,000 or the amount you paid ROVENDIA specifically for the website service giving rise to the claim in the preceding 12 months. This is not a cap on liability that applicable law prohibits limiting, including fraud, wilful misconduct, gross negligence, death or personal injury where protected by law, mandatory consumer remedies or non-excludable data protection liabilities. It does not cap a regulator’s powers. Separate live service terms govern actual delivery transactions.
11. Informal dispute resolution
Contact us on WhatsApp at +234 815 240 3552 with a description of the issue and the outcome you seek. Both parties should attempt good faith resolution for 30 days after receipt. This step does not stop urgent protective relief, a regulatory complaint, a limitation deadline or another procedure that applicable law requires.
12. Arbitration and individual claims
To the extent legally permitted and subject to your opt out and the exceptions below, disputes arising under these website Terms that remain unresolved after the informal process will be resolved by binding arbitration under Nigeria’s Arbitration and Mediation Act 2023. The seat is Lagos, Nigeria, the language is English, and there will be one independent arbitrator agreed by the parties or appointed through the Act’s applicable appointment procedure if they cannot agree. Participation may be remote by agreement. Costs follow applicable law and the tribunal’s orders; this clause does not require a consumer to bear costs or burdens prohibited by law. Either party may use an eligible small claims procedure, seek urgent interim relief, report to a regulator or pursue matters that cannot lawfully be arbitrated.
13. Class action waiver, opt out and statutory rights
Where enforceable, covered claims will proceed individually rather than as a class, collective or representative action, and an arbitrator may not combine unrelated claims without all parties’ agreement. This does not waive non-waivable collective remedies, representative rights, public remedies or regulatory complaints. You may opt out of arbitration and the individual action requirement within 30 days of first accepting these Terms by sending your name, contact details and a clear opt out statement to +234 815 240 3552 on WhatsApp. Opting out does not prevent ordinary website use. If a waiver is unenforceable for a particular claim, it will not bar that claim; a competent court will determine the appropriate forum under applicable law.
14. Governing law and preserved rights
These website Terms are governed by Nigerian law, subject to any mandatory protections that apply where you live. Where arbitration does not apply, disputes may be brought before a court with lawful jurisdiction. Nothing requires you to give up a right, remedy or forum that cannot validly be waived.
15. Changes, severability and contact
We may change the website or these Terms prospectively. We will identify the applicable version and seek a fresh agreement where material changes require it. If a provision is invalid, the remainder continues only insofar as lawful and workable. Failure to enforce a term is not a permanent waiver. For questions, privacy requests or dispute notices, contact ROVENDIA on WhatsApp at 08152403552 or +234 815 240 3552.
16. Delivery prices, performance and cancellations
Review the company, addresses, contacts, parcel description and server-calculated total before confirming payment. A displayed delivery price is not a guaranteed pickup time. Rider or route estimates depend on actual availability and current information; no invented ETA is a promise. Prohibited or unsafe items must not be sent. Contact the booking company and ROVENDIA promptly about cancellation, loss, damage, a failed delivery or a payment concern. Refund and liability questions depend on the actual transaction, applicable service terms and mandatory law. The app does not automatically reverse a Paystack charge when a delivery is cancelled. Nothing here excludes a remedy that applicable law requires.
17. Referral coins
A referrer earns 15 coins once when a new customer who used their valid referral code completes their first qualifying delivery paid with verified real money. Test payments, self-referrals and coin-funded deliveries do not qualify. One coin equals ₦1 of delivery credit. Coins can pay only when the available balance covers the full displayed delivery amount; no part-payment, cash withdrawal or transfer is offered. The exact fare, including any fractional naira, is deducted from the balance and recorded. ROVENDIA funds the delivery company’s full fare for a coin-paid booking; the company amount is an obligation of ROVENDIA and is not a completed bank transfer. Coins deducted for a cancelled coin-funded delivery are returned through reconciliation. Duplicate requests do not earn duplicate rewards or create another payment. Programme changes require updated information; this wording does not authorise removing valid earned credit without a lawful basis.
18. Riders, companies and tracking
Riders receive the pay arrangement set by their company; an agreed-pay display is not confirmation that salary has been paid. Company subscriptions and partner fulfilment obligations are separate from customer delivery payments. Live location requires permission and a functioning device/browser; the web app does not promise uninterrupted background tracking. Share private tracking links only with intended recipients. The platform restricts current rider contact and position information to authorised active-delivery relationships. Use support and complaint tools to report an issue; do not publish private delivery or account information.